2025 King's Plate Stakes

In How To Talk To Customers, co-author Tom Larkin wrote that the key in business relationships was to "Make A Great Impression on the Customer"--known by his signature acronym M-A-G-I-C. "Results matter, and so does the process used to get those results," the Preface pithily preached. According to those that knew him best, Larkin built a successful consulting company which focused on the development and enhancement of a business's number one concern, outreach. He traveled the world giving dynamic presentations on what has become the lost art of customer service....