Deep Manhattan

In How To Talk To Customers, co-author Tom Larkin wrote that the key in business relationships was to "Make A Great Impression on the Customer"--known by his signature acronym M-A-G-I-C. "Results matter, and so does the process used to get those results," the Preface pithily preached. According to those that knew him best, Larkin built a successful consulting company which focused on the development and enhancement of a business's number one concern, outreach. He traveled the world giving dynamic presentations on what has become the lost art of customer service....

The outside post at Fair Grounds proved no issue for first-time starter Deep Manhattan (Justify) who put in a powerful stretch drive to become a Thanksgiving 'TDN Rising Star' for super-sire Justify. Away smartly from post 12, the 3-1 second choice had plenty of early pace past the wire the first time but was outrun by a handful of rivals along the fence into the first turn and opted to take back to rate off longshot frontrunner Sand Cast (The Factor). Shifting down to be three, then two wide into...